Privacy Policy

Masterful.co, Copyhackers.com and Joanna Wiebe will make every reasonable effort to protect your privacy when you're using our sites. We ask that you do your best to help us help you by keeping your account secure.

COPYHACKERS operates several websites, including https://www.copyhackers.com and https://masterful.co. It is COPYHACKERS's policy to respect your privacy regarding any information we may collect while operating our websites.

Like most website operators, COPYHACKERS collects non-personally-identifying information of the sort that web browsers and servers typically make available, such as the browser type, language preference, referring site, and the date and time of each visitor request. Our purpose in collecting non-personally-identifying information is to better understand how our visitors use our websites. From time to time, we may release non-personally-identifying information in the aggregate, e.g., by publishing a report on trends in the usage of our website.

COPYHACKERS also collects potentially personally-identifying information like Internet Protocol (IP) addresses for logged-in users and for users leaving comments on our sites. We only disclose logged-in user and commenter IP addresses under the same circumstances that we use and disclose personally-identifying information as described below.

Certain visitors choose to interact with COPYHACKERS in ways that require us to gather personally-identifying information. The amount and type of information we gather depends on the nature of the interaction. The data collected for processing:

• When you sign up to receive emails from us, we store information you give us like your name, email address, and telephone number.
• When you create a Masterful account, we store your email address and membership details, including the number of team seats on your membership.
• COPYHACKERS uses Wistia (https://wistia.com) to power its videos. When you watch a video, Wistia processes information about that activity — including the video you watched, amount of time watched and the time at which the video was paused, device IDs, IP addresses, cookie data, and location.
• Those who engage in transactions with COPYHACKERS are asked to provide additional information, including as necessary the personal and financial information required to process those transactions. Payments are processed by Stripe; we do not store your full card details.

In each case, we collect such information only insofar as is necessary or appropriate to fulfill and/or enhance the purpose of the visitor's interaction with COPYHACKERS. We do not disclose personally-identifying information other than as described below. Visitors can always refuse to supply personally-identifying information, with the caveat that it may prevent them from engaging in certain website-related activities.

All calls, including coaching calls, webinars and online training sessions, will be recorded for record-keeping, quality assurance, and training purposes.

COPYHACKERS posts some learners' testimonials on its websites. Testimonials will contain the name and, at times, the learner's job title and place of work. We obtain consent to post a name, job title and place of work at the time of the testimonial via email prior to posting it. Any learner may at any time request the removal of their testimonial by contacting us.

Your privacy is extremely important to us. We will only use information you provide through the SMS/MMS Text Message Marketing Program (“Program”) to transmit your mobile messages and respond to you, if necessary. This includes, but is not limited to, sharing information with platform providers, phone companies (carriers), and other vendors who assist us in the delivery of mobile messages. We do not sell, rent, loan, trade, lease, or otherwise transfer for profit any phone numbers or customer information collected through the Program to any third party. Nonetheless, we reserve the right at all times to disclose any information as necessary to satisfy any law, regulation or governmental request, to avoid liability, or to protect our rights or property.

When you complete forms or check out online or otherwise provide us information in connection with the Program, you agree to provide accurate, complete, and true information. You agree not to use a false or misleading name or a name that you are not authorized to use. If, in our sole discretion, we believe that any such information is untrue, inaccurate, or incomplete, or you have opted into the Program for an ulterior purpose, we may refuse you access to the Program and pursue any appropriate legal remedies.

California Civil Code Section 1798.83 and The General Data Protection Regulation 2016/679 (GDPR) allow users of the Program that are California or European Union residents to request certain information regarding our disclosure of the information you provide through the Program to third parties for their direct marketing purposes. Contact us at the following address to make a request:

This section is limited to the Program and has no effect on any other privacy policy that may govern the relationship between you and us in other contexts.

COPYHACKERS may collect statistics about the behaviour of visitors to its websites. For instance, we may monitor contributions to our sites. We may display this information publicly or provide it to others. However, we do not disclose personally-identifying information other than as described below.

COPYHACKERS discloses potentially personally-identifying and personally-identifying information only to those of its employees, contractors and affiliated organizations that (i) need to know that information in order to process it on our behalf or to provide services available at our websites, and (ii) have agreed not to disclose it to others. Some of those employees, contractors and affiliated organizations may be located outside of your home country; by using our websites, you consent to the transfer of such information to them. We will not rent or sell potentially personally-identifying or personally-identifying information to anyone.

Other than to its employees, contractors and affiliated organizations, as described above, COPYHACKERS discloses such information only when required to do so by law, or when we believe in good faith that disclosure is reasonably necessary to protect the property or rights of COPYHACKERS, third parties or the public at large.

If you are a registered user and have supplied your email address, we may occasionally send you an email to tell you about new features, solicit your feedback, or keep you up to date with what's going on with COPYHACKERS and our products. If you send us a request (for example via a support email or via one of our feedback mechanisms), we reserve the right to publish it in order to help us clarify or respond to your request or to help us support other users. COPYHACKERS takes all measures reasonably necessary to protect against the unauthorized access, use, alteration or destruction of potentially personally-identifying and personally-identifying information.

A cookie is a string of information that a website stores on a visitor's computer, and that the visitor's browser provides to the website each time the visitor returns. COPYHACKERS uses cookies to help us identify and track visitors, their usage of our websites, and their website access preferences. Visitors who do not wish to have cookies placed on their computers should set their browsers to refuse cookies before using our websites, with the drawback that certain features may not function properly without the aid of cookies. To learn more about how we use these and your choices in relation to these tracking technologies, please refer to our Cookie Policy.

Ads appearing on any of our websites may be delivered to users by advertising partners, who may set cookies. These cookies allow the ad server to recognize your computer each time they send you an online advertisement to compile information about you or others who use your computer. This information allows ad networks to, among other things, deliver targeted advertisements that they believe will be of most interest to you. This Privacy Policy covers the use of cookies by COPYHACKERS and does not cover the use of cookies by any advertisers.

Although most changes are likely to be minor, COPYHACKERS may change its Privacy Policy from time to time, and in its sole discretion. We encourage visitors to frequently check this page for any changes. Your continued use of this site after any change in this Privacy Policy will constitute your acceptance of such change.

Our appreciation to Automattic Inc. for making their privacy policy available under a Creative Commons Sharealike license. We have used their privacy policy as the basis for ours. Read more here: https://automattic.com/privacy/

Questions about this policy? Contact our support crew at support@copyhackers.com.